you're never alone with our Remote Hands services

As part of TelePacific’s focus on providing superior service, our Remote Hands service provides on-site technical support by our site managers and technicians to deploy, maintain and help troubleshoot customers' equipment at any time of the day or night.

Remote Hands services include:

• Rebooting and power cycling of equipment
• Visual verification to assist remote troubleshooting
• Relaying status of equipment status indicators
• Plug in head units to relay on-screen information
• Replacing or verifying cross-connect connectivity integrity
• Coordinated cable moves
• Verifying demarcation labels
• Non-recurring media swaps and power readings