General DNS Frequently Asked Questions

1. What is DNS hosting?
   
   
2. Can I register domainname.com? Is domainname.com available?
   
   
3. Where does one look to see if TelePacific is hosting domainname.com?
   
   
4. Can customers have their own DNS servers?
   
   
5. Does TelePacific offer DNS secondary service?
   
   
6. How can customers reach the DNS-Email-Web group at TelePacific?

DNS Setup Frequently Asked Questions

1. Will TelePacific need my Registrar login information (i.e. username and password) to transfer my domain name?
   
   
2. How long will it take my domain name to transfer?
   
   
3. Will my domain name automatically transfer/port-over to TelePacific?
   
   
4. Will I have downtime with my email or website when my domain transfers?
   
   
5. Should the DNS transfer coincide with the turn up date?
   
   
6. When do customers need to make DNS IP changes?
   
   
7. Who makes the DNS records or IP changes for a domain name?
   
   
8. Who do I contact if I need reverse DNS entries made?

1. What is DNS hosting? Short for Domain Name Service, an Internet service that translates domain names to IP addresses.

2. Can I register domainname.com? You will need to utilize one of the following websites to check availability for the domain name that you want to register:

• To determine availability, utilize a whois website

3. Where does one look to see if TelePacific is hosting domainname.com? Look at the "domain name servers" on the whois information. TelePacific's authoritative domain name server information can be found on the DNS customer tools page.

4. Can customers have their own DNS servers? Yes

5. Does TelePacific offer DNS secondary service? Yes. TelePacific is not currently charging for this service but plans to at some point in the future. Once you are turned up on TelePacific's network, please contact our Customer Technical Support Center (CTSC) at 877-487-8349 and select option #2 to have secondary DNS hosting setup.

6. How can customers reach the DNS-Email-Web group at TelePacific? Call the Customer Technical Support Center (CTSC) at 877-487-8349 and select option #2.

1. Will TelePacific need my Registrar login information (i.e. username and password) to transfer my domainname.com? Yes, once we have provisioned the domain on our servers, we will provide you with the information necessary to modify the current DNS hosting and technical contact information.

2. How long will it take my domain name to transfer? Once TelePacific has spoken to the contact with their Registrar login or received the correct login information, your domain name transfer will promptly will be initiated.

3. Will my domain name automatically transfer/port-over to TelePacific? No. TelePacific will need the domain's user/account name and password to initiate a transfer on behalf of a customer.

4. Will I have downtime with my email or website when my domain transfers? If all domain records will be pointing to the same email and web providers and all zone file information is accurately recorded, there will not be any email or website downtime.

5. Should the DNS transfer coincide with the turn up date? No. A DNS transfer should be completed prior to being turned up on TelePacific's network.

6. When do customers need to make DNS IP changes? When email and/or web server(s) are moved to another server with a different IP address or the IP address of the existing server(s) changes.

7. Who makes the DNS records or IP changes for a domain name? The DNS hosting company makes DNS record changes for its customers. One can determine the DNS hosting company by referencing the domain name hosting servers. TelePacific's Authoritative domain name servers can be found on the DNS customer tools page.

8. Who do I contact if I need reverse DNS entries made? Call the Customer Technical Support Center (CTSC) at 877-487-8349 and select option #2.