- Can I keep my current phone numbers if I switch
to TelePacific?
- How long will it take to transfer my telecommunications
service to TelePacific?
- Will I have a single point of contact during the
installation process or will I have to deal with multiple people?
- Are all fees associated with the installation included
in my contract?
- Can you describe the typical installation process?
- After my service is up and running, who should
I call with billing questions?
- Who should I call for service inquiries?
| Transferring to TelePacific
Frequently Asked Questions |
1. Can I keep my current phone numbers
if I switch to TelePacific?
Yes. With TelePacific's number portability, you can keep your existing
telephone numbers, within your local calling area.
2. How long will it take to transfer
my telecommunications service to TelePacific?
On average, our installation process takes less than 45 calendar
days from the time your contract is signed and a survey of your
existing facilities has been conducted by one of our Service Engineers.
3. Will I have a single point of
contact during the installation process or will I have to deal with
multiple people?
A Project Coordinator (PC) will be assigned as your single point
of contact and will call you to discuss our service delivery milestones
approximately one week after you sign your contract. The Project
Coordinator will manage the activities of multiple people throughout
the installation process and will be your single point of contact
during the installation of your services.
4. Are all fees associated with
the installation included in my contract?
Occasionally a third party vendor is needed to facilitate your installation.
If so, the role of this vendor will be explained to you during the
survey of your facilities and your Project Coordinator will work
with your chosen vendor, although all associated charges will be
your responsibility. Should you make changes to your original order
during the installation process, additional charges may apply.
5. Can you describe the typical
installation process?
First, your assigned Project Coordinator will call to discuss a
date that works well for you to have the local phone provider in
your area deliver the facilities that will allow TelePacific to
have direct connectivity into your location. After confirming this
date, the Project Coordinator will then build an installation schedule
to transfer your lines to TelePacific. This is referred to as the
"cut". Two days prior to transferring your lines, any
additional services or features that you have requested will be
confirmed. Although the Project Coordinator will be very busy managing
tasks during your install, much of our installation process will
be transparent to you.
6. After my service is up and running,
who should I call with billing questions?
Our Customer Care department can answer all of your billing inquiries.
You can reach Customer Care Department Monday through Friday, between
the hours of 8AM - 6PM (PST), by calling 877.487.8722.
7. Who should I call for service
inquiries?
The Customer Technical Support Center can help you quickly resolve
service issues 24 hours a day, 7 days a week. The center can be
reached toll free at 877.487.8349.
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