1. What is the difference between a DID trunk and a basic phone line?
   
   
2. What advantage do DID analog trunks have over regular business lines?
   
   
3. Does TelePacific's service support remote call forwarding?
   
   
4. Who is responsible for getting our telephone numbers?
   
   
5. What is T1 (SuperTrunk)?
   
   
6. Should I consider a T1 (SuperTrunk)?
   
   
7. What is Interstate Long Distance and how does it differ from other types of calling?
   
   
8. What is detariffing and why did the FCC detariff Interstate Long Distance services?
   
   
9. How does the detariffing of Interstate Long Distance service affect my business?

1. What is the difference between a DID trunk and a basic phone line?
DID (Direct Inward Dialing) enables businesses to direct multiple phone numbers to trunk groups, consisting of one or more trunks. Basic phone lines, on the other hand, provide only one number per line. DID trunks allow only for inbound calls while a business line or SuperTrunk supports both outbound and inbound calls.

2. What advantage do DID analog trunks have over regular business lines?
An advantage of DID analog trunks is that they allow you to have multiple phone numbers (DID's) while utilizing the same trunks, thus providing a more efficient use of the physical trunks ordered. With lines you have to have a line for every phone number.

3. Does TelePacific's service support remote call forwarding?
Yes. This feature is commonly used for businesses that have moved outside of their existing rate center, but want to preserve their existing phone number. It enables your clients and customers to continue calling the phone number they are familiar with, while the call is forwarded to your business' new location within a new rate center. However, your business is responsible for paying all associated usage charges on forwarded calls.

4. Who is responsible for getting our telephone numbers?
TelePacific has been allotted phone numbers within our available rate centers. As a new TelePacific customer, your dedicated Service Engineer will be responsible for getting your new phone numbers from our Number Administration Group. As a new customer you may also have the option to port over your existing telephone numbers provided they are within the same rate center.

5. What is a SuperTrunk or T1 Trunk?
T1 refers to a digital voice trunk that can accommodate up to 24 telephone lines or trunks. It consolidates the needs for separate local trunks and lines.

6. Should I consider a T1 (SuperTrunk)?
Businesses requiring at least 18 or more voice-grade channels for local or long distance calls or businesses that do approximately $1000.00 per month in local and long distance calls should consider a T1. T1's offer major economic advantages over alternative means of access and are most cost effective when utilization is heavy or near full capacity for extended times.

7. What is Interstate Long Distance and how does it differ from other types of calling?
Interstate Long Distance refers to calls made from one state to another. Interstate calling also refers to calls made to and from Guam. Other call types include local calling (Zones 1, 2, & 3), regional calling (IntraLATA), long distance calling within a state (Intrastate), and calling to foreign and off shore destinations (International).

8. What is detariffing and why did the FCC detariff Interstate Long Distance services?
One of the principal reasons behind the FCC's decision to detariff interstate long distance services was to make the rates, terms and conditions under which these services are offered more accessible to consumers. Prior to detariffing, that information was only available at the FCC or by visiting the offices of the various carriers. FCC's detariffing order now requires that the rates, terms and conditions under which all carriers provide interstate long distance be made available on the carriers' web pages. This is intended to facilitate comparison shopping by consumers. The same information will also be available for inspection by customers and potential customers at various sites selected by the carriers. In the case of TelePacific, a copy of its Price List is available for inspection at its corporate headquarters, located at 515 South Flower Street, 47th Floor, Los Angeles, California 90071.

9. How does the detariffing of Interstate Long Distance service affect my business?
The detariffing of interstate Long Distance Service will have no immediate impact on your business since the elimination of tariffs does not result in any change to the rates, terms and conditions under which you are currently receiving service. However, detariffing will give you more on-line access to information about the rates, terms and conditions of all long distance service providers so that you can compare their respective service offerings. Before detariffing became effective, this information was only available at the FCC or by going to each individual carrier to request it. TelePacific has created special sections on its web page for customers and potential customers to find out more information about our interstate long distance offerings and the terms and conditions under which those services are provided. View TelePacific's Interstate Long Distance Rates/Regulations and Terms & Conditions.