1. Define TelePacific's Web hosting service?
   
   
2. What ftp host (site) would I use to upload my website?
   
   
3. How much server space will we get for the website?
   
   
4. Will a customer's website automatically transfer/port-over to TPAC?
   
   
5. Will I have downtime with my website when my domain transfers?
   
   
6. How long will it take to transfer a customer’s web services?
   
   
7. Who is responsible for uploading the website?
   
   
8. Does TelePacific support Microsoft Frontpage?
   
   
9. Does TelePacific provide web designing?
   
   
10. What kind of web servers to you run?
    
    
11. How can customers reach the DNS/EML/WHS group?
    
    
12. Can customers have their own web server?
    
    
13. How do I disconnect my web services with TelePacific

1. Define TelePacific's Web hosting service? The service of providing a designated amount of space for a specific domain name on TelePacific's web server for customers to post their website.

2. What ftp host (site) would I use to upload my website? This depends on the web server you are provisioned on, please refer to the original email that was sent to you when your services were setup. If you do not have the ftp access email previously sent to you, please refer to our Web Hosting Customer Tools page.

3. How much server space will we get for the website? 30 MB, more space is available a la carte.

4. Will a customer's website automatically transfer/port-over to TPAC? No, you will need to follow the ftp access instructions that were sent via email to the designated technical contact when the service was provisioned. This information provides login information for uploading to TelePacific's web server.

5. Will I have downtime with my website when my domain transfers? TelePacific will continue to point to your current web hosting provider until you have notified us that you have uploaded and tested your website. Once complete, your DNS records will be redirected to TelePacific’s web server.

6. How long will it take to transfer a customer’s web services? Whether we are hosting your domain or your domain is hosted elsewhere, once you have uploaded your website you must call your domain-name hosting company to change the "A" record. Once the "A" record is updated, it will take up to 48 hours for the Internet to see your uploaded website.

7. Who is responsible for uploading the website? The customer.

8. Does TelePacific support Microsoft Frontpage? Yes, please let the Customer Care Representative know your website has been created using FrontPage. The Representative will make a note in your order notifying the Web provisioning group to provision your service on a server that supports FrontPage extensions.

9. Does TelePacific provide web designing? No.

10. What kind of web servers to you run? IIS 5.0

11. How can customers reach the DNS/EML/WHS group? Please call TelePacific's Customer Technical Support Center at 877-487-8349 and select option #2 for technical assistance.

12. Can customers have their own web server? Yes.

13. How do I disconnect my web services with TelePacific? When services with the new provider have been setup, you will need to call our Customer Care group at 877-487-8349 and select option #4 to disconnect web hosting services with TelePacific.