Toll Free Assistance Numbers
Do you have questions or concerns about our service? Call us toll free for issues regarding sales, customer care or maintenance at:

Customer Care: 1-877-487-TPAC (8722)
For billing inquiries, moves, and service related questions. Customer Consultants are available from 7:30 am - 5:30 pm PST, Monday-Friday. For any technical issues please call our 24-Hour Trouble Hotline listed below.

24 HR Maintenance & Repair Hotline:
1-877-487-8349 or 213-213-3899
Should you encounter any issues with your service, trouble tickets can be filed by calling the hotline. Our service technicians are at your service 24 hours a day, 7 days a week.

Sales: 1-800-399-4925
Call us with any questions on our products and services.

Pac-West Hotline: 1-800-399-3389 or 209-870-6400
For billing inquiries and technical support for the former small and medium enterprise customers of Pac-West.

Mpower Support Numbers
Business Customers: 888-777-5802
Residential Customers: 877-799-0033

Arrival Hotline: 888-950-2100
For billing inquiries and technical support.

Fraud, Subpoena Compliance and Internet Abuse Contact Information
Law Enforcement emergency contact: (877) 487-8349, option 2
Toll Fraud, Call Annoyance, Subpoena Compliance and non-emergency law enforcement contact: (866) 839-8545
Internet abuse complaints: (866) 668-8722