sustained leadership delivering managed services and business communications solutions
TelePacific Communications provides comprehensive managed services and business communications solutions to 75,000 locations for customers ranging from small businesses to multi-location enterprises with hundreds of sites. The company’s access philosophy is built around the idea of a comprehensive Ethernet ecosystem that is open to any combination of technologies or suppliers that best meets the needs of multi-location businesses to simplify and strengthen their connectivity strategies. TelePacific’s extensive infrastructure includes five SSAE-16 datacenters, state-of-the art softswitch technologies and a large proprietary network. An extensive and constantly growing set of Eo3PV partnerships provides seamless connectivity that complements our Cloud and Continuity offerings to provide one-bill, complete solutions for today’s rapidly evolving business requirements.
Founded in 1998, TelePacific focuses on customers anchored in California, Nevada and Texas. Ten years ago, TelePacific had 400 employees, 6,000 business customers and operated almost exclusively in the telecom arena. Today, it has added a robust and growing managed services focus that increasingly defines the company’s offerings and strategy. Supporting that are 1,500 employees who serve tens of thousands of customers with connectivity, cloud and continuity solutions that are tailored to their individual needs and allow them to focus on growing their businesses, not managing their technologies and services.
Customer Service Sets Us Apart
TelePacific has a rich history of service excellence. President and CEO Dick Jalkut is renowned for maintaining the simple philosophy that the customer always comes first over his 40-year telecom career. That core DNA is manifest in the consistently high customer care marks and metrics the company achieves in third-party surveys focusing on all touch points with customers including service installation, billing, repairs and customer interaction
- CIOReview’s 20 Most Promising Unified Communications Solutions Providers 2015 recognition
- INTERNET TELEPHONY Fixed Wireless 2015 Excellence Award
- Unified Communications TMC Labs Innovation Award for Fixed Wireless Connectivity Solution
- Multiple MEF CE 2.0 Certifications
- INTERNET TELEPHONY Hosted PBX 2014 Excellence Award
- INTERNET TELEPHONY Product of the Year award recipient in 2010, 2011 and 2012