TelePacific reviews and testimonials
We take pride in providing the communications solutions that enable businesses large and small to succeed. See what a few of our customers have to say about their TelePacific service and read how our Ethernet Ecosystem helps businesses get the results they want.
Abrams Little-Gill Loberfeld sees technology as a differentiator and an enabler of excellent customer service. We provided them new ways to be faster and more responsive than the competition.
Newbury College was faced with the need to replace an aging PBX. In keeping with their strategy of moving critical business processes into the cloud, they selected our hosted communications services.
Consolidating their telecom services with TelePacific helped Bobcat Central maximize their resources.
Domaine Chandon consolidated with TelePacific to provide reliable voice and data services to all of their locations.
First U.S. Community Credit Union chose TelePacific to help consolidate their bills and centralize their customer service after a merger doubled their size.
TelePacific worked with Healthsmart Healthcare to connect 26 locations in California, Florida and Hawaii.
“I wish to formally thank and acknowledge the TelePacific team responsible for our recent service change over. I will recommend TelePacific in the future. Specifically, I’d like to acknowledge our sales rep that followed through on every step, even after the actual change over, to make certain I was satisfied. His professionalism, industry knowledge and thoroughness are greatly appreciated. Your sales engineer was extremely knowledgeable and helpful coordinating system installation and configuration, which was most appreciated. The TelePacific installer was amazing. Our equipment room was a mess and his first words upon seeing it were ‘Do you mind if I spend some extra time to clean this up?’ It is very evident he takes pride in his work. Finally, the project coordinator provided me her contact information (including her cell phone) and made sure I had all information in a timely manner. This was a painless process, which came as a great surprise. Again, special thanks are in order.”Rick Herscowitz, Leland Insurance
“About a month ago, we began looking into new providers of service and we were strongly impressed with your sales rep and his consultative approach. After meeting with him for an hour we felt more intelligent and informed about our specific needs, industry practices and TelePacific’s unique value. Your sales rep is an excellent example of both consultative selling and relationship building. In fact, I have asked him to meet with my sales team for an hour and share his approach to sales. My team will benefit greatly from his example. Congratulations on winning our business…”Richard Steinau, XNERGY
“It has been a pleasure working with our sales rep on our transition to a new phone system that gives us direct incoming personal phone numbers. He’s professional and knowledgeable and always available to answer even the smallest question. He explains things very thoroughly in terms that non-technical people can understand without making you feel he is talking down to you. I’d recommend TelePacific to anyone looking for competitive pricing and great customer service.”Glenn Ellen Smith, Peju Province Winery
“The level of expertise and professionalism your project coordinators display from start to finish is the single most important factor in my being able to recommend TelePacific to clients. I’d like to take the time and extend my thanks to our project coordinator for another sterling example of service and support that is becoming a lost art.”Mike Golemon, Napcomm
“I wanted to acknowledge the incredible help I received from your network technician. I came into my office and had a bit of a network/internet disaster. Your tech was not only patient and thoughtful while talking me through the steps, but I believe he saved me quite a bit of money. He fixed all my connectivity problems, took his time to instruct me on exactly what to do and never once made me feel computer illiterate. His customer service was remarkable.”Todd Hunt, Hunt Financial Services
“Your account manager made my day! Thank you so much for taking the time to do the detailed research to get our invoice corrected. I know the time and effort that was required to get this done, and the account manager’s resolve to remedy the situation has maintained the excellent long-standing relationship between TelePacific and the Wilshire Grand Los Angeles Hotel.”Allan Bushman, Wilshire Grand Los Angeles Hotel
“Just wanted to drop a quick note to tell you how pleased I am with your project coordinator’s performance. Everything turned up without a hitch and believe me, it couldn’t have been easy with property management issues and remote vendors! A seriously valiant accomplishment!”Rick Linnar, The Comtel Group
“Things are going very well. We are very happy with the PRIs and regret ever leaving [TelePacific]. We could have saved ourselves a lot of headaches. I am sure we will not make that mistake again.”Jance Dalton, First US Community Credit Union
“I have never worked with someone who was more knowledgeable and helpful in my 15 years of management in technology. Your employee demonstrated superior customer service and competence. She is the reason TelePacific earned my trust and made me a long-term customer. She is not only dedicated to TelePacific, she is dedicated to the customers she serves.”John D. Helvey, Victor Treatment Centers
“Our sales rep has excelled in making sure that we have the best products and services as well as cost effectiveness. She is always available whenever we need her, which is the very reason why we would never change to any other phone company. Her dedication, loyalty and knowledge of all the products and services that fit each company’s needs make her successful in her business.”Poul Rasmussen, Hilltop Lending Company
“Last Friday I moved Staygreen from one office to another. Before the move, I coordinated all the details with TelePacific’s move team. Thursday night I moved all the Staygreen equipment from the old location to the new location. TelePacific had already put new equipment in place at the new location, which was an unexpected surprise. First thing Friday morning I was greeted by your technician. We talked for a few minutes and went over some details. Then he called the office, and within 15 to 20 minutes everything was up and running. What a pleasure it was to work this move with TelePacific.”Perry Dubbs, All Covered, Inc.
“Your sales rep made sure that setup was completed and reorganized my plan to suit my needs. He even gave me his personal cell number in case I need to call him. In fact, he even went out of his way to call my telephone installer to ask about my phone system at the second location. His personal attention and follow-through has caused me to add additional lines and a T1 line. Now we need a second location for our business. Now come on…we all know most employees of large companies don’t do this. Not only will I be keeping the T1 line at our existing location, but I will be signing with your company in our second building as well.”George and Lara Kalta, Contractors Choice Lighting
“I need to tell you how great your toll free coordinator is. Whether I’m calling because of a problem or to initiate service on a new number, she is polite, pleasant, knowledgeable, and executes promptly. It has always been a pleasure to work with her. Today I had a problem and called her in a bit of a panic. We were having trouble re-pointing a DID in our phone system. Five minutes before our nationwide webcast where we announced this number, she called and let me know that the new vanity toll-free number she helped me secure was operational. What a clutch play! And what a great player you have.”Gregor Peterson, Cyncast
“People rarely take the time anymore to comment about how helpful someone has been or how great a job they did. I had the pleasure of working with one of your field techs yesterday on getting my collocation equipment up and running and he was fantastic. The tech had excellent customer service skills, was knowledgeable, and most importantly, follow-up skills that anyone could learn from.”Tom Hall, Connextions
“Thank you for escalating my case and getting your knowledgeable staff on the hunt. They were a great help. Your prompt assistance in helping direct me to the right people and their dedication to resolving the problem were essential to solving the problem quickly. I only wish I’d called you earlier and saved myself a lot of effort and time.”Eric Sands, The Jankovich Company
“A quick note to commend two TelePacific technical support representatives. I was told it would take 24 to 72 hours to resolve a programming issue at a client site. These two gentlemen made it happen in less than an hour. I have had your employees go out of their way many times where the client needed help. We do appreciate the professionalism and common sense that is often needed in our job.”John A. Clemmer, National Wiretec Communications
“I wanted to let you know that I am very happy with the TelePacific implementation at all five of our sites. The sales engineer did a fantastic job coordinating all the installs. I really appreciate that he went the extra mile on numerous occasions to help me.”John Krull, Envision Schools
- Leland Insurance
- Peju Province Winery
- Hunt Financial Services
- Wilshire Grand Los Angeles Hotel
- The Comtel Group
- First US Community Credit Union
- Victor Treatment Centers
- Hilltop Lending Company
- All Covered, Inc.
- Contractors Choice Lighting
- The Jankovich Company
- National Wiretec Communications
- Envision Schools